SmallBizGenius Analysis
Tactics.com, an online retailer specializing in skateboards, snowboards, shoes, and apparel, receives mixed feedback. While some customers praise the company's competitive pricing and fast shipping, many others report negative experiences with customer service, order fulfillment, and returns.
Category Breakdown
Scores based on analysis of 36 recent reviews
Customer Service
3.0/10Many reviewers express dissatisfaction with Tactics' customer service, describing representatives as rude, condescending, and unhelpful. Customers report difficulties resolving issues with orders, returns, and refunds, often feeling ignored or dismissed by the support team.
15 reviews mention thisShipping & Delivery
6.5/10Shipping experiences are inconsistent, with some customers praising fast delivery and others reporting significant delays. Some reviewers mention items shipping from China despite the company's apparent location in Colorado, leading to longer wait times and frustration.
10 reviews mention thisReturns & Refunds
3.5/10Several customers report negative experiences with returns and refunds, citing strict return policies and unexpected deductions from refunds. Some reviewers claim that Tactics deemed returned items "unsaleable" due to packaging issues, resulting in reduced credit amounts.
8 reviews mention thisProduct Quality
5.0/10Some customers report receiving defective or blemished products, including skateboards with damaged grip tape and scratched paint. These issues raise concerns about Tactics' quality control processes and the condition of items before shipment.
7 reviews mention thisOrder Fulfillment
4.0/10Several reviewers report issues with order fulfillment, including canceled orders without notification and incorrect items being shipped. Some customers also mention difficulties correcting order information after placement.
6 reviews mention thisPricing & Value
8.0/10A few reviewers highlight Tactics' competitive pricing and the availability of discount codes as positive aspects. They appreciate the value offered, especially when purchasing complete skateboards or shoes.
5 reviews mention thisPros & Cons
What Customers Love
"Amazing experience all around! my vans mte crosspath mids were cheaper than anywhere else after using their discount code."
"I ordered on august 11 and got my items on august 14! Fast shipping ever, good Quallty, everything was perfect."
"They are my go to retailer for skate decks and shoes, they carry a large inventory of decks and I can often find team decks on sale."
"customer service is a true gem as they helped me with a speedy exchange due to a manufacturing defect."
"Ordered a bunch of stuff (again) and the whole process was simple and straightforward. The website is easy to navigate and gives you the cost of shipping quickly and accurately."
Common Complaints
"This has been the worst experience I’ve ever had with an online snowboard gear retailer. Their customer service is extremely rude, sarcastic, and condescending."
"They indicated the return was “unsaleable” due to shipping placing a return label on the shoe box and reduced the credit amount by 50%."
"2 of the last 3 boards I ordered online came in the mail blemished."
"Really f#ck$ng stupid shop...BUT they didn't charge money from card...I wrote to a support and they told me that my order was suspicious so they canceled it. I asked why they didn't even send a notification..."
"COMING FROM CHINA NOT COLORADO!!! I looked closely at their website and saw they are in Colorado... But!!! they didn't say that they don't have anything in stock and the items I ordered were coming from CHINA!!!"
Common Questions About Tactics
Answers derived from customer review patterns
Is Tactics legit and trustworthy?
Tactics.com has a low Trustpilot rating of 1.8/5, indicating significant customer dissatisfaction. While some customers report positive experiences with pricing and shipping, a large number of reviewers complain about poor customer service, order fulfillment issues, and defective products. The numerous reports of negative experiences suggest that customers should exercise caution when ordering from Tactics.com and be prepared for potential problems.
Based on 36 reviewsDoes Tactics have good customer service?
Based on the reviews, Tactics' customer service is a major point of concern. Many customers describe the customer service representatives as rude, unhelpful, and condescending. Reviewers report difficulties resolving issues with orders, returns, and refunds, often feeling ignored or dismissed. This suggests that Tactics' customer service is not reliable and may lead to frustration for customers who encounter problems.
Based on 15 reviewsIs Tactics worth it for small business?
Given the numerous complaints about customer service, order fulfillment, and product quality, Tactics.com may not be the best choice for small businesses. Reliable service and consistent product quality are crucial for SMBs, and the negative reviews suggest that Tactics may not consistently meet these needs. Small businesses may want to consider alternative retailers with more positive customer feedback and a proven track record of reliable service.
Based on 36 reviewsWhat is Tactics' return policy like?
The reviews indicate that Tactics has a strict return policy, with some customers reporting unexpected deductions from refunds due to packaging issues. One reviewer mentioned a 60-day return window, but others claim that returns were denied even for unused items with tags still attached. The inconsistent and sometimes unfavorable return experiences suggest that customers should carefully review Tactics' return policy before making a purchase.
Based on 8 reviewsWhy do some Tactics orders ship from China?
A few reviewers have noted that their orders shipped from China despite Tactics' apparent location in Colorado. This suggests that Tactics may not keep all items in stock and may rely on drop-shipping or other fulfillment methods that involve international shipping. This can lead to longer delivery times and potential customs issues, which may be a concern for some customers.
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